This Privacy Policy explains how Kathir Hospital (“Hospital,” “we,” “our,” or “us”) collects, uses, stores, processes, and protects personal information obtained through our website, appointment enquiries, medical consultations, diagnostic services, inpatient and outpatient care, emergency services, and other healthcare-related interactions.
We are committed to protecting patient privacy, maintaining the confidentiality of medical records, and handling personal information responsibly in accordance with applicable laws and regulations, including the Digital Personal Data Protection Act, 2023, to the extent applicable, and other relevant healthcare requirements.
By accessing our website or using our services, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will seek it as appropriate.
Kathir Hospital is a healthcare provider based in Tiruchirappalli, Tamil Nadu, India, offering medical consultations and healthcare services across relevant specialties.
Our website, https://kathirhospital.com/, serves as an informational platform where patients and visitors can learn about our medical specialties, healthcare services, doctors, facilities, appointment enquiries, and other hospital-related information.
This Privacy Policy applies to personal information collected through our website and, where applicable, through our healthcare services and related interactions.
We collect personal information that is reasonably necessary to respond to enquiries, manage appointments, provide healthcare services, maintain patient records, and fulfil applicable legal obligations.
Depending on how you interact with us, we may collect:
When you receive healthcare services from us, we may collect and process relevant medical information, including:
If you contact us or submit information through our website, we may collect:
Where applicable, we may collect information necessary to manage hospital billing, payment records, insurance claims, and related administrative processes.
Payment card details or other financial credentials may be processed by authorised payment service providers, depending on the payment method used
When you visit our website, certain technical information may be collected automatically, depending on the website configuration and technologies in use. This may include:
Medical records, health information, diagnostic reports, and treatment details require appropriate protection. We process such information only for legitimate healthcare and operational purposes and in accordance with applicable legal requirements.
Please avoid submitting unnecessary medical details or sensitive personal information through general website contact forms.
We use personal information for legitimate healthcare, administrative, operational, communication, and legal purposes.
Healthcare Services
Information may be used to:
Appointment Management
We may use your information to:
Hospital Administration
Personal information may be used for:
Legal and Regulatory Compliance
We may process or disclose information where necessary to comply with applicable laws, lawful requests, regulatory requirements, medical record obligations, and other legal responsibilities.
Website and Communication
We may use relevant information to:
Kathir Hospital recognises the confidential nature of patient information and medical records.
Access to personal and medical information is restricted to authorised personnel and service providers who require it for legitimate healthcare, administrative, technical, or legal purposes.
We take reasonable steps to maintain confidentiality and protect patient information against unauthorised access, use, or disclosure.
We do not sell personal information to third parties. We may share relevant information when necessary for healthcare delivery, legitimate operational purposes, or compliance with applicable law.
Healthcare Professionals and Partners
Where relevant to patient care, information may be shared with authorised doctors, specialist consultants, diagnostic laboratories, referral hospitals, and other healthcare professionals involved in treatment.
Service Providers
We may engage authorised third-party service providers to support services such as:
Such sharing will be limited to what is reasonably necessary for the relevant purpose, subject to applicable legal requirements and appropriate safeguards.
Legal and Regulatory Authorities
Information may be disclosed when required by applicable law, a valid court order, a lawful government request, or a relevant regulatory obligation.
Emergency and Safety Situations
Information may be shared where permitted or required by law to address emergencies, protect an individual’s vital interests, or respond to serious safety concerns.
Our website may use cookies and similar technologies, depending on the tools and services configured on the website, to:
You may manage or disable cookies through your browser settings. Some website features may not function as intended if certain cookies are disabled.
Where consent is legally required for non-essential cookies or tracking technologies, the appropriate consent mechanism should be provided.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including healthcare delivery, continuity of care, administrative requirements, and compliance with applicable laws.
Medical records and other healthcare information may need to be retained for specific periods under applicable legal or regulatory requirements.
When personal information is no longer required and retention is not legally necessary, we will take appropriate steps to delete it, anonymise it, or otherwise dispose of it securely, as applicable.
Subject to applicable law, individuals may have rights concerning their personal information, including the following:
Access
Request access to personal information held by the Hospital, where such access is available under applicable law.
Correction
Request correction or updating of inaccurate or incomplete personal information.
Withdrawal of Consent
Where processing is based on consent, request withdrawal of that consent, subject to applicable legal requirements and any lawful consequences of withdrawal.
Erasure
Request erasure of personal information where applicable. Such requests may be subject to legal, medical record retention, and other regulatory obligations.
Grievance Redressal
Raise concerns or complaints regarding the collection, use, or handling of personal information.
Requests will be reviewed in accordance with applicable law. We may need to verify the identity and authority of the person making a request before responding.
Kathir Hospital takes reasonable measures to protect personal information against unauthorised access, disclosure, alteration, destruction, and misuse.
Depending on the nature of the information and the systems used, these measures may include access controls, secure information handling procedures, technical safeguards, and appropriate staff practices.
However, no method of electronic transmission or storage can guarantee absolute security. We cannot guarantee that information transmitted over the internet will always remain secure.
Our website may contain links to external websites, social media platforms, healthcare resources, or third-party services.
These external websites operate independently and may follow different privacy practices. Kathir Hospital does not control the privacy policies or security practices of third-party websites.
Users are encouraged to review the applicable privacy policies before sharing personal information with external websites.
We recognise the importance of protecting children’s personal information.
Where information relating to a child is collected for healthcare or related purposes, it will be handled in accordance with applicable laws and requirements concerning parental or lawful guardian consent, where applicable.
We do not knowingly collect children’s personal information through website forms for unrelated purposes.
Kathir Hospital may update this Privacy Policy from time to time to reflect changes in applicable laws, healthcare practices, technology, or hospital operations.
Any revised version will be published on this page with an updated effective date, where appropriate. We encourage visitors to review this page periodically.
For questions, privacy-related requests, or concerns regarding this Privacy Policy, please contact Kathir Hospital through the official contact details published on our website.
Hospital: Kathir Hospital
Website: https://kathirhospital.com/
For privacy requests, please mention “Privacy Policy Request” in your communication so that your enquiry can be directed appropriately.
