Simple information for patients and families — designed for scanning on mobile.
Booking an appointment at Kathir Hospital is simple. Choose the treatment or department you need, provide your details and preferred appointment date and time, and submit your request for confirmation from the hospital team.
Select the department or treatment you need based on your healthcare concern.
Provide your name, contact details, treatment requirement, preferred date and time.
Submit your request and wait for the hospital team to confirm your appointment.
For planned or advised admission, contact the hospital team for guidance on the admission process, required documents, room availability and billing details.
Speak with the hospital team to confirm the admission date, department and required arrangements.
Provide the required patient identification and medical information as advised by the hospital team.
Follow the hospital team's guidance for registration, room allocation and billing or payment formalities.
Visiting hours may vary depending on the ward, patient condition and hospital requirements. Please contact the hospital team to confirm the current visiting hours before your visit.
Confirm the latest visiting hours with the hospital before planning your visit.
Follow any ward-specific visitor restrictions or instructions provided by the hospital team.
For visiting hours, visitor guidelines or assistance, contact the hospital through the official contact route.
Patients with health insurance can check their eligibility for cashless treatment with the hospital insurance desk before admission. Coverage and approval depend on the insurance policy and insurer.
Confirm whether your insurer and policy are supported for cashless treatment at the hospital.
Carry your insurance card or policy details along with the required patient identification and medical documents.
For cashless treatment, the hospital may coordinate with your insurer or TPA to obtain pre-authorisation. Approval is subject to the terms and coverage of your policy.
For information about treatment costs, billing procedures and payment options, please contact the hospital billing or reception team. Charges may vary depending on the treatment, services and individual patient requirements.
Speak with the hospital billing or reception team for billing-related enquiries and assistance.
Check with the hospital team for the currently accepted payment methods and payment procedures.
If you are using health insurance or cashless treatment, contact the insurance desk to understand coverage, approval and billing requirements.
Before leaving the hospital, patients and families will receive the necessary discharge instructions, medicines and follow-up guidance from the care team.
Collect the discharge summary and other relevant medical documents provided by the hospital team.
Review your prescribed medicines, follow-up appointments, diet or activity instructions, and other care recommendations.
Keep the hospital's contact details available for questions or assistance after discharge.
Every patient has the right to receive respectful care, understand their treatment and participate in decisions about their healthcare. Hospital policies regarding privacy, consent and grievances should be followed throughout the patient's care.
Patients can ask for information about their condition, treatment options and care, and should be treated with dignity and respect.
Patients should receive appropriate information about proposed procedures or treatments and provide consent as required before care is provided.
If you have a concern about your care or hospital experience, contact the hospital team through the official grievance or patient-support channel.
Find clear answers to common questions about appointments, admission, billing, insurance and hospital services. For further assistance, contact the hospital team.
Explore frequently asked questions about appointments, admission, treatments and other hospital services.
Check the latest hospital information and instructions before your visit or treatment.
Visit the relevant pages for appointments, patient services, billing, insurance and other important information.
